Darlin NZ – Privacy Policy

Last updated: 25 February 2026

Darlin NZ (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with our website or do business with us.

1. What Information We Collect

We may collect personal information including:

  • Your name
  • Business name
  • Email address
  • Phone number
  • Billing and delivery address
  • Business information provided in trade applications
  • Communications sent to us via forms or email

We may also collect non-personal information such as:

  • Browser type
  • Device information
  • IP address
  • Pages visited on our website
  • Website usage data via analytics tools

2. How We Collect Information

We collect information when you:

  • Submit a contact form
  • Apply for trade access
  • Place an order
  • Email or call us
  • Subscribe to updates
  • Browse our website

Some information is collected automatically through cookies and analytics tools.

3. Why We Collect Your Information

We collect personal information to:

  • Assess trade applications
  • Process orders
  • Provide pricing and product information
  • Respond to enquiries
  • Improve our products and website
  • Send relevant business communications
  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

4. Email Communications

If you contact us or apply for trade access, we may email you regarding:

  • Account information
  • Orders
  • Product updates
  • Trade communications

You may unsubscribe from marketing emails at any time using the unsubscribe link.

5. Cookies and Analytics

Our website may use cookies and third-party analytics services to:

  • Understand website traffic
  • Improve user experience
  • Measure performance

Cookies do not provide us with personally identifiable information unless you voluntarily provide it.

You can disable cookies through your browser settings.

6. Storage and Security

We take reasonable steps to protect your information from loss, misuse or unauthorised access.

Your information may be stored:

  • On secure hosting servers
  • Within CRM or email platforms
  • In accounting or ordering systems

Access is restricted to authorised personnel only.

7. Disclosure of Information

We may share personal information with:

  • Payment providers
  • Shipping and logistics partners
  • IT and website service providers
  • Professional advisors where required

We only share information necessary to deliver our services.

8. Access and Correction

Under the Privacy Act 2020, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information

To make a request, contact us using the details below.

9. Retention

We retain personal information only as long as necessary to:

  • Fulfil business and legal obligations
  • Maintain accurate financial records
  • Manage trade accounts

10. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us here.