Frequently Asked Questions
Answers about Darlin products, trade access and ordering
TRADE & ORDERING
Darlin supplies businesses of all sizes.
Trade Access is available for customers purchasing for resale or ongoing commercial supply. Businesses purchasing for internal use are supplied on a proforma basis.
Darlin is a wholesale supplier. We work with trade customers only.
Orders can be placed by phone or email by providing the product codes and quantities required.
To save time, we can also send you a link to our online order form, which allows you to submit your order quickly and clearly.
We will confirm availability, pricing and supply terms before dispatch.
Most trade accounts are set up within one to two business days.
If account terms are requested, a completed credit application will be required.
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PRICING & PAYMENT
Wholesale pricing is available to approved trade customers.
Once your Trade Access is confirmed, we will provide you with our current catalogue and pricing.
If you do not yet have Trade Access, complete the Trade Access form and we will review your request promptly.
We offer proforma payment prior to dispatch and account terms to the 20th of the following month for approved customers.
Invoices and packing slips are supplied with each order, and statements can be provided on request.
Payment is accepted via direct banking. We do not accept credit cards.
We work with each customer based on their business preferences and purchasing needs. Some customers choose proforma payment, while others request account terms.
To open an account, a credit application form must be completed and returned to us for review. Once approved, your account will be set up and you can order on agreed account terms.
SHIPPING & DELIVERY
All orders are dispatched from our warehouse in Northland near Bay of Islands
Darlin dispatches orders nationwide from New Zealand.
Delivery is typically:
• 1–2 business days within the North Island
• 2–3 business days to the South Island
We use Post Haste couriers and can provide tracking details on request.
If a product is faulty or incorrect, please contact us. We will provide return instructions and issue a credit for both the product and return freight where applicable.
If a product needs to be exchanged due to ordering the wrong size or specification, items must be returned in original packaging and in resale condition. Return freight in this case is the customer’s responsibility.
As a wholesale supplier, Darlin does not accept returns where products have been ordered correctly and there is no fault.
PRODUCTS & MATERIALS
All Darlin products are crafted from sustainably sourced acacia wood.
Acacia is a dense hardwood known for its strength, durability and natural antibacterial properties, making it ideal for food display and hospitality use. Each piece features unique grain patterns and warm natural tones, giving every board its own character.
Yes. Since 2008, Darlin products have been selected by hospitality and retail businesses across New Zealand for their durability and consistent performance.
Our boards are designed to withstand repeated use in commercial environments while maintaining their natural character and finish.
The difference is how the boards are made.
Premium range: made from a single, solid piece of acacia (no joins). This makes it more durable and longer-lasting, with less risk of water getting in, splitting, or cracking over time. It is the best fit for upmarket hospitality and premium retail.
Bistro range: made from joined, high-quality acacia. It is a more affordable option that still looks great and performs well, making it ideal for everyday, higher-volume, or simpler environments.
Yes. We work only with manufacturing partners that meet recognised ethical and labour standards.
Yes. Our acacia wood is sourced from responsibly managed forests, including FSC-certified suppliers where available.
Acacia is a dense hardwood that naturally resists moisture better than softer woods and bamboo. With proper care, Darlin boards perform well in busy hospitality and food service environments.
Yes. Our acacia wood serverware is food-safe and suitable for direct food presentation when used and cared for correctly.
Acacia wood has natural antibacterial properties, making it well suited to food service when cleaned and dried properly.
Acacia wood has natural antibacterial properties, making it well suited to food service when cleaned and dried properly.
When cared for correctly, acacia wood boards are very stable and long-lasting.
Darlin products are selected for commercial use, consistent quality and long-term performance. Many low-cost boards are made from bamboo or soft woods that absorb water more easily and degrade faster. Darlin’s long-term supply partnerships with Gilmours, Moore Wilsons and Southern Hospitality reflect the proven performance of our range in real commercial environments.
CARE & MAINTENANCE
We provide care and maintenance guides through our Resources page to help keep products in good condition.
Acacia wood should be hand washed and dried to maintain quality and longevity.
Boards should be hand washed, wiped clean and dried after use. Avoid soaking or dishwashers.
PRODUCT SUPPORT
These are available through the Resources page for approved trade customers.
Yes. Darlin provides consistent stock and ongoing supply so businesses can easily replace or add to their range over time.
You can contact us via the Contact page and we will respond promptly to assist with your enquiry.